Refund policy

Returns and exchanges

Every Zyra Baby piece is embroidered by hand, to order, and made for one child alone. For this reason, we are unable to offer returns, exchanges or refunds once an order has been placed.

We embroider every name exactly as written, so we kindly ask that you check the spelling and size with care before placing your order. If you spot a mistake within a few hours of ordering, write to us at once and we will do our best to catch it before embroidery begins; once a piece has been stitched, it can't be changed.

Damaged or incorrect items

Should a piece arrive damaged, or with a mistake on our side (wrong spelling, wrong colourway, missing piece), write to us within 48 hours of delivery with a photograph and your order number and we will make it right, remaking or replacing it at no cost to you.

Cancellations

Orders can be cancelled only before embroidery begins. Kindly write to us as soon as possible after ordering; if work has already started, the order can't be cancelled.

Client Care

WhatsApp or call +92-300-1444567 · hello@zyrababy.com